Cancellation & refund.

Orders may be cancelled only before production begins.

Once the manufacturing process has started, cancellation requests cannot be accepted as customized products cannot be resold.

Customers are requested to carefully review all artwork, colours, names, numbers, logos, sizes, and customization details before approving production.

Once design approval has been provided, any modifications or cancellations may not be possible.

Advance payments are used to procure raw materials, reserve production capacity, initiate design work, and commence manufacturing.

Where production has not yet started, refunds (if applicable) may be processed after deducting payment gateway charges, banking charges, design costs, sampling charges (if any), and any other expenses already incurred.

Refunds will not be provided in the following situations:

• Production has commenced.
• Customer-approved designs contain errors.
• Incorrect size selection by the customer.
• Minor colour variations due to screen settings.
• Delay caused by courier partners or force majeure events.
• Customer changes requirements after production starts.

Refunds or suitable resolutions may be considered if:

• Incorrect products are delivered.
• The wrong customization is applied by our production team.
• Verified manufacturing defects are found.
• The order cannot be fulfilled due to reasons solely attributable to THE FLY4 SPORTS.
• Incorrect or incomplete information, artwork, logos, names, numbers, sizes, or specifications provided or approved by the customer.

Each case will be reviewed individually by our quality assurance team.

Where a refund is approved, the amount will be processed using the original mode of payment.

Approved refunds will be processed through the original mode of payment. The time taken for the refunded amount to reflect in the customer’s account may vary depending on the respective bank or payment service provider.

THE FLY4 SPORTS shall not be responsible for delays or cancellations caused by events beyond our reasonable control, including natural disasters, transport disruptions, strikes, government restrictions, or other unforeseen circumstances.